Learning outcomes

At the end of the training course participants will be able to:

• Understand the concept of Six Sigma and the DMAIC approach to process improvement.
• Understand the tools involved in the Define, Measure, Analyse, Improve and Control phases.
• Understand the use of the tools in characterising processes, analysing process data, solving problems and controlling processes.
• Use the key tools to solve practical business problems.

Lead local Six Sigma project teams or assist Black Belts to deliver tangible business results on larger projects

Who is the course for?

The Lean Six Sigma Green Belt and Facilitation program is primarily aimed at team members tasked to lead project teams, be they local, cross functional and / or cross geographical in nature.

These projects are results focused whereby the Green Belt with support from the Organization and Project Sponsor challenges the Status Quo by promoting critical thinking through the Green Belt being proficient in basic Lean Six Sigma tools and techniques acting as a change agent.

Course Content:

Introduction

• Basics of Lean Six Sigma
• Change Management
• Facilitation skills & techniques 1
• DMAIC Roadmap

Define Phase

• Business Case & IPO
• Problem Statement & Goal
• Stakeholder Analysis
• Project Charter
• Define phase breakout (Real Life Scenario Exercises)
• Connecting the Define phase tools, questions, pitfalls and deliverables

Measure Phase 1 – Process Mapping and Basic Statistics

• Process Flows and Maps
• Types of data & measurement plan
• Variables Data graphs
• Variables Data measures
• Attribute Data graphs
• Attribute Data measures

Measure Phase 2 – Confidence Intervals

• Introduction to confidence intervals / Sample size
• Variables data confidence intervals / Sample size
• Attribute data confidence Intervals / Sample size
• Measure phase breakout (Real life Scenario Exercises)

Measure phase 3 – MSA: Measurement System Analysis

• Sources of Variation
• Introduction to MSA
• Attribute MSA Interpretation

• Variables Data Interpretation
• Connecting the Measure phase tools, questions, pitfalls and deliverables

Analyse Phase

• 8 forms of waste (TIM WOODS)
• Brainstorming Overview
• Cause and Effect (Fishbone) diagram
• Affinity Brainstorming
• 5 Whys
• Tools for Prioritization and Scatter plot
• Special cause variation
• Team voting
• Effort / Impact Grid
• Prioritization Matrix
• FMEA (Failure Mode Effect Analysis)
• Value Add flow analysis
• Analyse phase breakout (Real Life Scenario Exercises)
• Connecting the Analyse phase tools, questions, pitfalls and deliverables

Improve Phase

• Improve Phase concepts
• Improvement Plan and Pilots
• Before and after data analysis
• Hypothesis testing
• 5S
• Improve phase breakout (Real Life Scenario Exercises)
• Connecting the Improve phase tools, questions, pitfalls and deliverables

Control Phase

• Review of Control Charts
• Control Plan
• Control phase breakout (Real Life Scenario Exercises)
• Connecting the Improve phase tools, questions, pitfalls and deliverables

Realize Phase

• Realize the benefits of your project
• Realize phase questions, pitfalls and deliverables

Facilitation skills & Techniques 2

• Leading remote Teams

Project Selection, Mentoring and Next Steps

• Completed Project Presentation
• Basics of mentoring
• Measuring the mentor relationship
• Top 10 mistakes of a new Green Belt

Trainer Profile