Learning outcomes

• -Define the customer, their requirements for their products and the Core Business Process being used.
• -Measure the performance of the Core Business Process being used.
• -Analyse the data collected to determine faults and defects.
• -Improve the target process by creating solutions to prevent and solve problems.
• -Control the improvements to keep the process on the right course.

Who is the course for

This course is suitable for all experience levels and all organisational backgrounds. An interest in Six Sigma is all that is required.

Introduction

• Learn the Basics of Lean Six Sigma
• Learn About Change Management
• Facilitation skills & techniques
• DMAIC Roadmap

Phase 1: Define

• Business Case & IPO
• Problem Statement & Goal
• Stakeholder Analysis
• The Project Charter
• Define phase breakout (Real Life Scenario Exercises)
• Connecting the Define phase tools, questions, pitfalls and deliverables

Phase 2: Process Mapping & Basic Statistics

• Process Flows and Maps
• Types of data & measurement plan
• Variables Data graphs and measures
• Attribute Data graphs and measures

Phase 3: MSA- Measurement System Analysis

• Sources of Variation
• Introduction to MSA
• Attribute MSA Interpretation
• Variables Data Interpretation
• Connecting the Measure phase tools, questions, pitfalls and deliverables

Phase 4: The Analyse Phase

• The 8 forms of waste
• Overview of Brainstorming
• The Cause and Effect (Fishbone) diagram
• Affinity Brainstorming
• The 5 Whys
• Tools for Prioritization and Scatter plot
• Special cause variation
• Team voting
• Effort / Impact Grid
• Prioritization Matrix
• FMEA (Failure Mode Effect Analysis)
• Value Add flow analysis
• Analyse phase breakout (Real Life Scenario Exercises)
• Connecting the Analyse phase tools, questions, pitfalls and deliverables

Phase 5: Improvement Phase

• Concepts of The Improvement Phase
• Improvement Plan and Pilots
• Before and after data analysis
• Testing Hypothesises
• 5S
• Improve phase breakout (Real Life Scenario Exercises)
• Connecting the Improve phase tools, questions, pitfalls and deliverables

Phase 6: The Control Phase

• Review of Control Charts
• Creating a Control Plan
• Control phase breakout (Real Life Scenario Exercises)
• Connecting everything learned in the Improvement Phase

The Realise Phase

• Realise the benefits of your project
• Realise the phase questions, pitfalls and deliverables

Trainer Profile: