Programme Aims

The programme aims are to:

1. Enable individuals to make a more effective contribution to improving business performance and competitiveness within their organisation
2. Equip participants with proven modern methodologies and techniques for analysing and solving business problems that impact upon cost, efficiency, capacity and service quality
3. Help participants to fully understand the dynamics and context of organisational change with reference to latest thinking on best implementation approaches
4. Give participants effective consultancy and communication skills – including the project management,   listening, questioning, negotiation, influencing, presentation and facilitation skills required to initiate and lead change programmes and initiatives

Learning Objectives

Following completion of the programme, participants will have:

1. A specialised knowledge in analysing the Core Business Objectives and Strategy of an Organisation or Strategic Business Unit
2. An ability to analyse the Processes, Procedures, Systems and Structures that are in place – and to evaluate their effectiveness and efficiency
3. A comprehensive understanding of the Dynamics of Change – and how to harness the positive energy needed to bring about successful change
4. An understanding of the various Types and Styles of Consultancy Intervention and their effectiveness in various situations
5. The skills necessary to be able to communicate and negotiate effectively with stakeholders within and outside of an organisation.

Who is the course for

This Certificate course is designed for individuals who play a leading role in improving business performance, either in their own company or in a consultancy role to others, through the use of proven business analysis techniques.

Business and Systems Analysts, Internal & External Consultants and Advisors, Managers, Team Leaders and members of improvement teams, can apply these key business analysis techniques in their roles.

Course Content

Module 1 – Management of Change

1. The context and meaning of change
2. Organisations and their changing environment
3. The nature of organisational change
4. Organisational structure and change
5. Organisational culture
6. The politics of change
7. Leadership of change

Module 2 – Business Systems Analysis

1. Introduction to Business Systems Analysis
2. Understanding Business Processes
3. Business Process Improvement Methodologies
4. Measuring and Improving Quality
5. Measuring and Improving Productivity
6. Improving Processing Capability
7. Operational Analysis – Risk and Control
8. Problem Analysis and Decision Making Techniques

Module 3 – Consultancy and Communication Skills

1. Consultancy Types
2. Identifying opportunities
3. Consultancy Cycle
4. Facilitation Skills
5. Negotiation and Influencing Skills
6. Conflict Resolution Skills
7. Presentation Skills
8. Report Writing Skills

Trainer Profile