Front Line Leaders

Overview at a Glance

Frontline leadership combines the practical skills required to manage frontline workers and the ability to make proactive decisions that will benefit the overall success of the organisation.

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Front Line Leaders


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Description

This programme will run in person, once per month over 4 months

29th Jan, 26th Feb, 26th March, 30th April 10am - 1.30pm

 

Module 1: Knowing Your Role

Learning Objective

  • Clarity on role accountability
  • Clarity on the traits of leadership
  • Identify social styles

Content:

  • The role of a supervisor in your organisation
  • Developing your Leadership powerbase
  • The imperatives of leadership
  • Social Styles in work
  • Action Planning

 

Module 2: Communicating with Impact

Learning Objective

  • Leading and communication
  •  Listening as a leadership tool

Content:
The 4 principles of Communication

  • Trust
  • Listening
  • Clarity
  • Optimism

Action Planning

 

Module 3: Leading Teams

Learning Objective

  • Motivating staff for better performance
  • Setting standards on high performing teams

 

Content:

  • Team Dynamics
  • Team motivation and engagement
  • Setting standards and dealing with under-performance
  • The imperatives of leadership
  • The leadership commitment and mindset
  • Action Planning

 

Module 4: Being an Effective Leader

Learning Objective

  • Time management Delegation
  • Professionalism as a leader

Content:

  • The 5 principles of planning and control
  • Leadership styles
  • Defining your leadership reputation
  • Action planning