Dealing with challenging relationships

Start Date: 01/01/1970

Duration: 1 Day

Programme overview

This workshop is designed to offer practical support, tips & techniques that will help delegates to adopt a more assertive and constructive approach to those challenging circumstances which involves clients, peers, seniors and direct reports.

Do you often find yourself being pulled in different directions whilst trying to keep different people with different agendas happy? Do you avoid those difficult conversations that you know you really should have? Are you ever talked over during meetings and wish that sometimes people never thought of you as so nice?

This programme is designed to offer practical support, tips & techniques that will help participants to adopt a more assertive and constructive approach to those confounding circumstances.

Delegates will be introduced to a number of techniques and approaches for operating effectively within their role. They will be introduced to techniques that suit them as individuals and will have practiced such techniques with a view to applying them immediately upon return to the workplace.

Course Objectives

By the end of this workshop, participants will be able to:

  • Describe how organisational conflict can have both positive and negative outcomes
  • Explain the most common causes of conflict which organisations face
  • Identify the common reasons why people resist and react to difficult situations in a challenging way
  • Develop and promote a positive and respectful environment within their organisation
  • Develop strategies and solutions for dealing with the consequences of excessive personal challenge at work
  • Demonstrate assertive behaviour when dealing with challenging relationships
  • Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.

Skills Gained

This course will enable delegates to:

  • Understand the trigger points of personal conflict
  • Take an assertive approach in times of challenge
  • Use a variety of conflict tools effectively
  • Determine which battles to fight and which to walk away from
  • Manage challenging situations effectively.

Who is the course for

Do you often find yourself being pulled in different directions whilst trying to keep different people with different agendas happy? Do you avoid those difficult conversations that you know you really should have? Are you ever talked over during meetings and wish that sometimes people never thought of you as so nice?

This programme is designed to offer practical support, tips & techniques that will help participants to adopt a more assertive and constructive approach to those confounding circumstances.

Course Content

Participants attending this workshop will gain insight and explore the following subject matter:

  • Most Common Causes of challenging relationships in the workplace
  • Dealing with a challenging person – Case Study
  • Understanding Different Behaviours
  • Submissive
  • Aggressive
  • Assertive
  • Confrontation Model
  • Adopting an assertive approach
  • Identifying & managing difficult/challenging individuals
  • The cast of challenging people
  • Common why individuals become challenging
  • Using DESC script as an assertive tool
  • Handling difficult people Self-assessment

This will be achieved through a variety of learning mediums, including: 

  • Individual self-skills analysis
  • Syndicate evaluation and problem solving
  • Main group facilitated discussion
  • Tutor led learning activity

Takeaways’

Participants attending this workshop will take away the following resources:

  •  Comprehensive workbook to document course work
  • Various hand-outs to support future reference
  • Laminated aide memoir prompt cards
  • Future commitment statement to deliver through a dedicated assignment process.

Pre/Post-workshop Requirements

Participants attending this workshop will, using a pre-defined and well communicated process undertake the following:

  • No less than 3 days prior to attending the workshop, the individual participant will agree with their career/line manager the key aspects of this course overview which are most relevant to the needs of the participant.
  • Through discussion and negotiation with their career/line manager, the participant will agree a personal goal statement that will form an integral part of the longer term workshop measurement process.
  • Through structured and scheduled follow up, the individual participant will meet with their career/line manager to review the outcome and results of the post-course assignment that they will submit.
  • Specific agreement will be reached at a time no less than 3 months and no later than 6 months following the completion of the workshop the participant and career/line manager will review success towards the initial personal goal statement and assignment.

Trainer Profile