Start Date: 01/01/1970

Duration: 2 Days

Programme overview

Once training has taken place, its success depends upon managers ensuring staff members transfer their new skills to the workplace. This programme will enable Managers to empower their team to resolve complaints themselves and in doing so to transfer their trained skills and knowledge into their everyday role on an ongoing basis.

Real play coaching sessions throughout the course help embed the messages for the training sessions.

Course Objectives

  • To understand the role of a coach and its importance
  • Recognise and apply the skills required to be a successful coach
  • To recognise opportunities for coaching
  • To understand how people learn
  • Plan and implement successful coaching using a range of techniques
  • Understand the GROW coaching model
  • Demonstrate the skills of an effective coach
  • To understand the importance of motivation in coaching

Who is this course for

All Managers who are responsible for the coaching of others.

Course Content

  • Introduction, aims & objectives
  • What is coaching?
  • Benefits of coaching
  • Aspects of coaching
  • Coaching opportunities
  • The Coaching Style of Leadership
  • The Coaching Spectrum
  • Personal Barometer – Where are you now?
  • Attributes of a Good Coach
  • Feedback & reactions to feedback
  • GROW Coaching Model
  • Coaching Questions
  • Motivation
  • Maslow’s Hierarchy of Needs
  • Herzberg – Growth & Hygiene Factors
  • Performance Management
  • Individual Case Study
  • Action Planning & Close 

Pre-course work

All delegates will be sent a Learning Styles Questionnaire for completion ahead of the programme and will be asked to send the results to us before attending. Traditional training has its strengths in teaching management teams about theories, models and concepts. When using actors, we go one step further and are all about putting these into practice. Rather creatively, we use theatrical concepts and devices to enthrall our audience both logically and emotionally, including actors and role play to influence both attitudes and behaviours, so that the training journey is totally experiential and therefore engaging. From experience we have seen the impact that actors can have on engaging delegates emotionally and how powerful “real play” can create a unique experience for people. The talents and skills of our team of professional actors can be used in a variety of ways:

Actor on day 2

  • Through in-depth research reflect current behaviours and attitudes through real life scenarios being brought to life in the learning environment, so that learners observe and experience the impact of their own actions
  • Bring alive models, theories and concepts in a practical way
  • Provide an opportunity for learners to practice new skills using role play, in a safe environment
  • Give effective, powerful and effective feedback to learners to develop confidence and competence
  • Use a variety of other theatrical concepts as engaging, thought-provoking, exciting, innovative and invaluable learning approaches

Trainer Profile